Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• The clean version delivered after payment significantly differs from the preview you heard
• We are unable to deliver the clean version within 24 hours of payment
• There are technical issues with the clean version that were not present in the preview
• You cancel within 10 minutes of payment
• The song contains inappropriate content despite proper guidelines being followed
• Payment was charged in error or duplicated

2. Refund Process

How to Request a Refund

1. Contact us via WhatsApp at +91 83207 93395
2. Provide your order details and reason for the refund request
3. Allow us to attempt resolution through revisions (if applicable)
4. If resolution isn't possible, we'll initiate the refund process

Refund Timeline

• Instant Cancellation: Immediate refund for orders cancelled within 10 minutes
• Standard Refunds: 3-5 business days to process
• UPI: 24-48 hours for refund to reflect

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after hearing and approving the preview (since you heard it before paying)
• Normal dissatisfaction since you already heard the complete song before paying
• Technical issues on your device that prevent playing the song
• Requests for different song styles after completion and delivery
• Minor lyrical preferences that don't significantly impact the song quality
• Personal relationship changes that make the song no longer needed
• Orders placed with intentionally inappropriate or offensive content
• Bulk order cancellations after individual songs have been delivered

4. Revision Policy

Before requesting a refund, we encourage you to try our revision process:

What's Included

• Up to 3 revision rounds per song
• Lyrical content adjustments
• Tone and mood modifications
• Addition or removal of specific themes
• Language or style variations

Revision Limitations

• Complete song style changes (from romantic to upbeat, etc.)
• Fundamental changes to the song structure
• Requests that contradict original specifications
• Changes that would require starting completely over

5. How “Try Before You Pay” Works

Our unique model minimizes refund requests because you hear before you pay:

The Process

1. You chat with our AI and approve personalized lyrics (FREE)
2. We create the complete song with a watermark (FREE)
3. You listen to the full preview - share with friends if you want (FREE)
4. Request changes to lyrics or music style if needed (FREE)
5. ONLY when you love the preview, you pay ₹199
6. Clean version delivered within 1 minute of payment

About the Watermark

• Brief voice overlay (e.g., “Song4Love Preview”) that plays periodically
• Allows you to fully appreciate the song quality and content
• Completely removed in the clean version you receive after payment
• The preview is yours to keep even if you don't proceed with payment

6. Special Circumstances

Technical Issues

If technical problems prevent song delivery:

• We'll provide regular updates on resolution progress
• Extended deadline will be communicated clearly
• Full refund available if resolution takes longer than 48 hours
• Compensation may be provided for significant delays

Service Outages

During planned or unplanned service outages:

• No new orders will be accepted
• Existing orders will be completed once service resumes
• Extended timeline notifications will be sent
• Refunds available for urgent orders that can't wait

6. Bulk Order Refunds

For bulk orders (5+ songs), special conditions apply:

• Partial refunds available for undelivered songs
• Individual song refunds based on quality issues
• Bulk cancellations must be requested before any songs are delivered
• Progressive payment model available for large orders

7. Gift Order Refunds

For songs purchased as gifts:

• Refund requests must come from the original purchaser
• Gift recipient feedback will be considered in refund decisions
• Refunds processed to original payment method only
• Gift delivery delays eligible for full refund

8. Promotional Offers and Discounts

Promotional Orders

• Same refund policy applies to promotional orders
• Refund amount will be the actual amount paid
• Promotional credits may be offered instead of cash refunds
• One-time promotional offers cannot be reused after refund

Referral Credits

• Referral credits used in orders are non-refundable
• Only the cash portion of payment is eligible for refund
• Referral credits remain in account after refund

9. Dispute Resolution

Internal Resolution

1. Initial complaint handling by customer support team
2. Escalation to quality assurance team if needed
3. Management review for complex cases
4. Final decision communicated within 48 hours

External Resolution

If you're not satisfied with our internal resolution, you may:

• File a complaint with your payment provider
• Contact consumer protection authorities
• Seek mediation through recognized dispute resolution services

10. Refund Method and Currency

• Refunds processed to the original payment method only
• All refunds in Indian Rupees (INR)
• Bank charges or currency conversion fees are not reimbursed
• Alternative refund methods available only in exceptional cases
• Refund confirmations sent via WhatsApp and email

11. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be:

• Posted on our website with updated date
• Communicated to existing customers via WhatsApp/email
• Applied to new orders after the effective date
• Not retroactively applied to existing orders

12. Contact for Refunds

For all refund-related queries and requests:

13. Quality Assurance Commitment

Our commitment to quality reduces the need for refunds:

• Rigorous testing of all AI-generated content
• Manual quality checks before delivery
• Continuous improvement based on customer feedback
• Regular training updates for our AI systems
• 24/7 monitoring of service quality metrics

We aim for 99% customer satisfaction and continuously work to exceed your expectations.